Refund Policy
Cancellation and refund terms for the luggage storage service.
Free cancellation up to 24 hours before
If you booked by choosing a date and an arrival slot, you can cancel and get a full refund up to 24 hours before that slot starts. No reason needed: you cancel from your confirmation email.
Cancelling inside 24 hours
After that point the booking can still be cancelled, but the amount is not refunded. Please cancel anyway: the locker goes back on sale for somebody else.
Bookings for right now
A booking made to use the storage immediately, without choosing a future arrival slot, is not refundable: the service is available from the moment you pay.
Why the right of withdrawal does not apply
Luggage storage is a service booked for a specific date and time slot. Under art. 16 of Directive 2011/83/EU (as transposed into Italian consumer law), the statutory right of withdrawal for distance purchases therefore does not apply. The free cancellation described above is a term we offer as a commercial choice, not a legal obligation.
No-show
Not turning up (no-show) on the booked date and time slot does not entitle you to a refund.
Service failures
If something fails on our side — a locker that will not open because of a fault, for example — contact info@easybagagli.com: we will find a solution or refund the amount for the service you could not use.
Contact
For help with payments, write to info@easybagagli.com.